ZENLIFE Retreats 76464194577 (we, us or our) of www. zenliferetreats.com.au (Website) are committed to ensuring that your privacy is protected and to managing your personal information in a transparent and accountable manner.
This Privacy Policy sets out how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs).
- The collection of personal information
- The kind of personal information that we collect from you will depend on how you use the Website. The personal information which we may collect and hold about you may include the following:
- Full name;
- Email address;
- Address;
- Phone number;
- Social Media
- Under the Privacy Act, personal information means:
information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
- Under the Privacy Act, sensitive information is defined as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose; and
- with your consent or where required or authorised by law.
- How we collect your personal information
- We may collect personal information from you whenever you directly input such information into the Website, related app or provide it to us in any other way. For example, we may collect personal information you provide to us about yourself when you:
- Email us;
- Fill out a form on our Website;
- Communicate with us via social media;
- Use third-party websites.
- Apply for coaching or retreats through a form or application
- We may also collect it through automated methods, such as cookies, from your computer which enable us to tell when you use the Website and also to help customise your Website experience. Cookies assist to enhance the user experience, and you can modify your cookie preferences in your browser settings. As a general rule, however, it is not possible to identify you personally from our use of cookies.
- Purpose of collection
- We collect personal information to provide you with the best service experience possible on the Website and for marketing purposes set out below. Your personal information may be used for the following:
- Operating and maintaining the Website;
- Responding to inquiries and feedback;
- Personalised Website content and recommendations;
- Managing user accounts;
- Maintaining and develop our systems;
- By using our Website and subject to your express consent, you may receive direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
- Disclosure of Personal Information
- We will only disclose your personal information under the following circumstances:
- with your explicit consent; and
- where required or authorised by law.
- Security of personal information
- We take all reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Despite our efforts to ensure the security of your data, it is important to note that no method of internet transmission or electronic storage is entirely secure, and thus, we cannot guarantee complete security
- We will only keep your data for as long as it is necessary for the purpose for which it was collected, subject to any legal, accounting or reporting requirements. When we no longer require your personal information for the purpose for which we obtained it, we will take reasonable steps to destroy and anonymise or de-identify it.
- Correction of personal information
- Australian Privacy Principle (APP) 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and APP 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
- Complaint procedure
- If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us on the contact details set out at the bottom of this privacy policy.
- Our privacy office will review all complaints within 30 days and may request additional information from you to better understand your concerns. If we determine that your complaint is valid, we will work with you to address the issue appropriately. Should you still be unsatisfied with the resolution, you have the option to escalate the matter to the Office of the Australian Information Commissioner.
- Overseas transfer
- Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the APP, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the APP if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia's, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the APP.
- GDPR
- In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.
- Updates to this Privacy Policy
- We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on the Website.
- How to contact us about privacy
- If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on: www.zeniferetreats@gmail.com
Dated: 28/01/25